Delivery times vary depending on your location and the shipping method selected at checkout. Here’s what you can generally expect:

• Standard Shipping: 3–5 business days

• Express Shipping: 1–2 business days (if available)

• Remote Areas: Additional 1–2 business days may apply

Once your order is processed and shipped, you’ll receive a confirmation email with tracking information so you can monitor your delivery in real time.

Note: Delivery estimates begin after payment verification and order processing (typically 1–2 business days for in-stock items). Delays due to unforeseen circumstances (e.g., weather, holidays) will be communicated promptly.

For urgent orders or specific delivery inquiries, please contact our support team before placing your order.

Here’s what to expect once you’ve completed your purchase:

1. Order Confirmation

   • You’ll immediately receive an email/SMS confirming your order details, including items, price, and shipping address.

2. Processing (1–2 Business Days)

   • Our team verifies your payment and prepares your items for shipping.

   • You’ll be notified if any items are delayed or out of stock (rare for in-stock products).

3. Shipping & Tracking

   • Once shipped, you’ll get a second email with:

     • Tracking number and courier link (e.g., DHL, FedEx).

     • Estimated delivery date based on your chosen shipping method.

4. Delivery

   • The courier will deliver your package to the address provided.

   • Tip: Track your order in real time—some couriers require signatures or provide delivery alerts.

5. Post-Delivery Support

   • Check your items promptly. If there’s an issue (damage, wrong product), contact us within [X] days for assistance.

Need urgent updates?
Contact our support team at [email/phone] with your order number (#1234) for real-time help.

Yes, you will receive a detailed invoice for your order. Here’s how it works:

1. Automatically Generated Invoice

   • A digital invoice is created as soon as your order is confirmed.

   • You’ll receive it via email (check your inbox and spam/junk folders).

2. What’s Included in the Invoice?

   • Order number, date, and itemized list of products

   • Pricing (subtotal, taxes, discounts, shipping fees)

   • Payment method and billing/shipping addresses

3. Need a Copy or VAT Invoice?

   • Log in to your account to download past invoices.

   • For business/VAT invoices, ensure your company details are entered at checkout or contact us for adjustments.

4. Didn’t Receive It?

   • Check your email’s spam folder.

   • Still missing? Email our support with your order number for a resend.

Yes, we offer refunds for eligible orders in accordance with our return policy. Here’s what you need to know:

Refund Eligibility:

✅ Approved Returns: Refunds are processed for items returned in their original condition (unused, unopened, with all packaging and accessories).
✅ Defective/Damaged Items: If your product arrives faulty or incorrect, we’ll cover return shipping and issue a full refund or replacement.
❌ Non-Refundable Items: Certain products (e.g., software licenses, personalized items) may be exempt—check product descriptions for details.

How It Works:

1. Request a Return

   • Submit a return request via [Your Account] or [Contact Support] within 14 days of delivery.

2. Return the Item

   • Pack the product securely and ship it back using our prepaid label (if applicable).

3. Refund Processing

   • Once received and inspected, your refund will be issued within 5–7 business days to your original payment method.

Important Notes:

• Refunds exclude original shipping fees (unless the return is due to our error).

• Store credit or exchanges can be arranged if preferred.

• Delays may occur during bank processing (credit/debit cards may take up to 10 days to reflect).

Need Help?
Visit our Returns Policy page or contact us at [support email/phone] for urgent cases.

Yes, you may modify or cancel your order under certain conditions. Here’s how it works:

Order Changes (Before Shipment)

✅ Modifications Possible:

• Contact our support team immediately via [email/phone/live chat] with your order number.

• We can update shipping addresses, add/remove items, or change variants if your order hasn’t entered processing.

Order Cancellation

✅ Cancel Anytime Before Shipping:

• Request cancellation via [Your Account Dashboard] or by contacting us.

• If successful, you’ll receive a confirmation email, and your refund will process within 1–3 business days.

❌ After Shipment:

• Once shipped, cancellations aren’t possible. You may:

  • Refuse delivery (unopened packages will be returned for a refund).

  • Initiate a return after receipt (see our Returns Policy).

Need Urgent Help?

For time-sensitive requests, message us at [support@yourstore.com] / [+256-776-337631] with “URGENT: Cancel Order #1234” in the subject line.

Key Notes:

• Processing Times: Most orders enter fulfillment within 2–4 hours (business days). Act fast!

• Digital Items: Instant-delivery products (e.g., software) generally cannot be canceled.

Pro Tip: Check your order status in [Your Account] to see if changes are still possible.